Open Always
Email: support@globalcompose.com Call Now! +1-315 515-4588
Open Always
Email: support@globalcompose.com Call Now! +1-315 515-4588

Sample Essay on Employee Turnover

This sample paper on(Sample Essay on Employee Turnover) was uploaded by one our contributors and does not necessarily reflect how our professionals write our papers. If you would like this paper removed from our website, please contact us via our Contact Us Page.

A Database of over Million Scholarly Resources. Start your Search Now

Sample Essay on Employee Turnover

Employee turnover is one of the greatest concerns in the hospitality industry. Although the hospitality industry is one of the largest industries in the world, the rate of employee turnover continuously eats into the industry’s revenue, making it a severe problem, especially among fast food restaurants (Mintah, Commey & Kuuder, 2015). Perhaps one of the reasons for the high employee turnover in fast food restaurant is the nature of the industry and organizational culture, organization performance and personnel issues (Mintah, Commey & Kuuder, 2015). There are a number of ways of improving the turnover and improving job satisfaction in the industry. By implementing the recommendations as discussed, the industry will be able to regain profitability and reduce the high employee turnover.

The nature of the cuisine and the minimal table service are the distinguishing characteristics of fast food restaurants. Fast food restaurants, therefore, serve food largely precooked in advance and kept hot. This food is then packaged to order and is traditionally available for takeaway. While fast food restaurants customarily provide the food on a takeaway basis, other fast foods restaurants provide seating places and spaces for customers who take their meals within the establishment (Morland et al., 2012).

Although there are small independent fast food restaurants, the operations of these establishments are typically a part of chains or franchises. Most of the independent restaurants have specialty menus served to customers. However, chains and franchises usually serve standardized meals across the different locations (Morland et al., 2012). Chains and franchises sometimes also distribute partially prepared foods across the different locations through established supply channels.

In running the operations of a fast food restaurant, a diverse range of employees is a requisite. While the number of employees required in a restaurant is dependent on the size and type of the restaurant, the different categories of employees required in a fast food restaurant is relatively consistent. At the top is the management, where a general manager oversees the operations of a chain to ensure consistency, and has individual restaurant managers reporting to him/her. Smaller restaurants can also have managers performing similar functions, but on a smaller scale. Management can also include assistant managers and accountant. While assistant managers handle employee schedules or daily operations, accountants handle payroll, vendor payment, taxes and ordering.

The nature of fast food restaurants is that they serve food to clients. A chef is therefore a requirement, although most fast food restaurants enlist the services of a head cook. Given the many meals that need preparation, restaurants can also enlist the services of other kitchen staff including individuals responsible for cutting and preparing vegetables, as well as food packagers, dishwashers and bus boys that collect and clean dirty dishes.

The other category of workers in a fast food restaurant is servers who take orders and deliver foods to the clients in sit-down restaurant. However, for drive in or walk in restaurants, there are counter or window servers who take orders and deliver the meals to the customers at the window or counter. Fast food establishments with sitting spaces can also have servers bring the food to the table for clients.

For fast food restaurants that deliver food to the doorstep, a delivery person is an important part of the staff. The delivery personnel are responsible for delivering orders, ensuring that the correct order is delivered to the right customer. Moreover, the delivery personnel also ensure that the client pays for the order, and if need be, provides change to the customer.

The wide range of services that need to be offered in a restaurant require a constant and adequate supply of labor.  However, the hospitality industry remains one that has the highest turnover. One of the reasons employees have given for their exit from one restaurant establishment to another is the organizational culture. According to Mintah, Commey & Kuuder (2015), an organization culture characterized by poor morale and low levels of motivation in the workforce is a cause of employee exit from one establishment to another, or another industry altogether. The nature of the organization in its reward system, leadership, commitment to the employees and its policies all converge to determine employees’ stay at an establishment. Therefore, a chaotic architecture without a definite structure, hierarchy and decision making body can easily dishearten employees and cause their exit. Moreover, organizational cultures with unreasonable requirements for employees including mannerism, gait and way of dressing can easily lead to employee exit (Mintah, Commey & Kuuder, 2015).

The second cause of high employee turnover and fast food restaurants in particular, is the performance of the organization. Mintah, Commey & Kuuder (2015) inform that organizations perceived to have economic turbulence have the tendency of raising suspicion of imminent layoffs. Workers are therefore likely to exit such an organization in search of other employment opportunities. Further, in line with the organizational performance is the nature of the job within the organization. Mintah, Commey & Kuuder (2015) enthuse that some jobs are intrinsically more attractive than others are. Even more is that the performance of a rival organization can easily lead to high turnover of the other organization as employees are attracted to the perks, overall performance and the existing relationship between the management and the employees (Morland et al., 2012).

The third reason is personal and inherent in the employees. The bulk of people is largely ambitious and wants both career and personal development. Some hospitality enterprise such as fast food restaurants may not offer employees the opportunity for both career and personal development (Mintah, Commey & Kuuder, 2015). In the absence of career and personal development prospects from their current jobs, most employees would exit in search of better opportunities. Even more is that after working in the hospitality industry for some time, some employees feel they are ill fitted for the job. The hospitality industry largely requires employees to smile with guests, provide warmly welcome and attitude to the guest; sadly, however, not all employees can offer or maintain such exigencies, leading to the high turnover in the hospitality industry.

Establishing an organizational culture that engages employees in their work is one way of reducing the turnover. The organizational culture introduced in this case must be one that allows open communication between the management and the employees, has a clear organizational structure, chain of command and clearly identifies individual responsibilities of each employee within the organization (Mintah, Commey & Kuuder, 2015). The structure should additionally optimize communication between different departments within the organization to avoid any cases of miscommunication and misinformation on the part of employees.

Improving organizational performance must start with improving management performance and its engagement of the employees. The management should not only be able to assure employees of the ability of the organization to survive turbulence, but also engage the employees in finding solutions to the problems it is facing. By engaging employees and making them feel as part of the organization and not only laborers, the organization is able to win employee loyalty, ensuring that employees remain engaged in the work even when the performance of the organization is declining (Mintah, Commey & Kuuder, 2015).

To be able to retain employees, an organization must also assist in the personal and professional development of its employees. Promoting employees by giving them more responsibilities and raising their wages tend to keep employees within the organization. Additionally, by taking employees to training for professional and personal developments helps organizations in retaining their workforce (Mintah, Commey & Kuuder, 2015). Employees are likely to remain engaged at their workplace when they see future prospects in training and promotion. Including these as part of the organization package can therefore help reduce the high turnover in the hospitality industry.

The nature of the hospitality industry is that it offers little if any career prospects and job security, in addition to poor working conditions, all which come together in offering job satisfaction. To improve the level of job satisfaction, especially in fast food restaurants, offering better job prospects and security could go a long way in improving the performance and job satisfaction in the industry.  Moreover, better prospects and job security means a good working condition, which is a necessity for exemplary organization performance.

 

 

 

References

Mintah, P., V., Commey, V. & Kuuder, C., J., W. (2012). Factors accounting for labor turnover in the hospitality industry in Sunyani municipality, Ghana. African Journal of Hospitality, Tourism and Leisure, 4(2), 1-14

Morland, K. et al. (2002). Neighborhood characteristics associated with the location of food stores and food service places. American Journal of Preventive Medicine 22 (1), 23–9

 

Sharing is: CARING

Are you looking for homework writing help? Click on Order Now button below to Submit your assignment details.

Homework Writing Help
We Can Help you with this Assignment right now!
Sample Essay on Employee Turnover

Are you looking for homework writing help on(Sample Essay on Employee Turnover)?Well, you can either use the sample paper provided to write your paper or you could contact us today for an original paper. If you are looking for an assignment to submit, then click on ORDER NOW button or contact us today. Our Professional Writers will be glad to write your paper from scratch.

 

We ensure that assignment instructions are followed, the paper is written from scratch. If you are not satisfied by our service, you can either request for refund or unlimited revisions for your order at absolutely no extra pay. Once the writer has completed your paper, the editors check your paper for any grammar/formatting/plagiarism mistakes, then the final paper is sent to your email.

Privacy| Confidentiality

Sample Essay on Employee Turnover

We do not share your personal information with any company or person. We have also ensured that the ordering process is secure; you can check the security feature in the browser. For confidentiality purposes, all papers are sent to your personal email. If you have any questions, contact us any time via email, live chat or our phone number.

Our Clients Testimonials

  • I appreciate help on the assignment. It was hard for me but am good to go now

    Impact of pollution on Environment
  • Am happy now having completed the very difficult assignment

    Creative Message Strategies
  • Your writer did a fine job on the revisions. The paper is now ok

    Ethics: Theory and Practice
  • The paper was so involving but am happy it is done. Will reach you with more assignments

    Title: Privatization in or of America
  • I expected perfection in terms of grammar and I am happy. Lecturer is always on our head but was pleased with my paper. Once again, thanks a lot

    Title: Bundaberg Inquiry
  • The paper looks perfect now, thank to the writer

    Health Care Systems
  • You helped me complete several other tasks as you handled paper. wonna thank you

    Critique Paper on Political Change

Related Articles

Sample Essay on Employee Turnover

Get more from us…

Would you like this sample paper to be sent to your email or would you like to receive weekly articles on how to write your assignments? You can simply send us your request on how to write your paper and we will email you a free guide within 24-36 hours. Kindly subscribe below!

Email Address: support@globalcompose.com