Artificial intelligence is the ability of computers or robots programmed to carry
out tasks that are normally done by human beings. Artificial intelligence ingests large
amounts of data, analyzes them to check for correlation and patterns, and makes use of
the patterns to make predictions about the future. The use of artificial intelligence in the
day-to-day operations of a business has both positive and negative effects on the business
environment.
Artificial intelligence has aided in improving customer communications as they
are used to provide simple responses to commonly asked questions from customers.
Through the use of adopting this technology, companies have been able to reduce costs
that would be paid off to human customer care agents. Artificial intelligence has also
streamlined the hiring process in organizations, most online organizations use algorithms
to choose who best fits a certain job using the data available (Dirican, .564-573).
However, despite making work easier for businesses, artificial intelligence has
also its fair share of disadvantages. The use of artificial intelligence limits creativity
(Townsend et.al 23) as it does not think of other new ways to solve arising issues in an
organization. There is also an increase in labor turnover in companies, therefore,
increasing the rate of unemployment. The use of artificial intelligence can endanger the
goodwill of the public towards the organization.
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Works Cited
Dirican, C., 2015. The Impacts of Robotics, Artificial Intelligence On Business
and Economics. Procedia – Social and Behavioral Sciences, 195, pp.564-573.
Townsend, David M., and Richard A. Hunt. "Entrepreneurial action, creativity, &
judgment in the age of artificial intelligence." Journal of Business Venturing Insights 11
(2019): e00126.