Open Always
Email: Call Now! +1-315 515-4588
Open Always
Email: Call Now! +1-315 515-4588

Sample Case Study Paper on Understanding the People Who Work at and Patronize Build-A-Bear Workshop

This sample paper on(Sample Case Study Paper on Understanding the People Who Work at and Patronize Build-A-Bear Workshop) was uploaded by one our contributors and does not necessarily reflect how our professionals write our papers. If you would like this paper removed from our website, please contact us via our Contact Us Page.

A Database of over Million Scholarly Resources. Start your Search Now

Sample Case Study Paper on Understanding the People Who Work at and Patronize Build-A-Bear Workshop

Maxine Clarks has been a passionate and self-motivated individual since her childhood. Her wish has always been involving children with whatever she would create. From the article, she enjoyed shopping as a child and in her career, she loved working for large retailers with a desire of have more fun at work and that’s why she needed a reinforcement of her career. It is by incorporating these experiences that gave her a base for recreating that special feeling that she had since her childhood and founds Build-A-Bear Workshop. According to McCullough (2003), she was so determined and focused that she quit her good paying job in the highest level of her career to look for a business idea that would fulfill her desire and discover her true potential. From her behaviors, she seems to be the kind of a person that values and pools together people’ opinions and ideas to achieve success. Maxine Clark listened to her CEO of May Department Stores when he told her that retailing was entertaining and made it practical on her own by creating the workshop. She credits the success of Build-A-Bear Worship on her godchild Katie, and from their childhood discussions about building individual Beanie Babies.

Maxine Clark is said to be charismatic, creative and compassionate. She is said to be a feisty, seasoned, former worker of May Department Stores who does not allow a single detail get by her. From this description, she appears as a passionate entrepreneur with the ability to spot emerging retail and merchandising trends. Her desire is so strong that she is not shaken by critics and manages to build the company beyond discouragements into a product line that appeals to customers and inspires imitators. Her personality has charmed customers and wowed Wall Street with a concept that set interactive experimental retailing as a new template. Her behavior and focus are what has made Build -A -Bear Workshop so big with over 400 stores around the globe.

Since Build-A-Bear Workshop involves selling an emotional experience, personality characteristics of its associates are crucial for the success of the product line. The associates are expected to have the capability to adjust to sad and happy moments. They should care about providing a great experience for customers. Any Build-A-Bear associate should be able to handle the smiles and tears during the emotional experiences of the customers. The best fitted Build-A-Bear associates are those that understand the goals of the company and commit themselves into impacting a long lasting effect of memories created by their customers. The company expects associates to act as party leaders in bringing a teddy bear to life. This is by understanding that a teddy bear brings to mind warm thoughts about friendship, our childhood, about comfort, trust, and love. Associates are supposed to be smart and compassionate to help fully create and make these experiences special. Associates should be able to incorporate all that is trending into the bears to make the product relevant, for example, if the skinny jeans and leggings are trending, the bears can be put in them. They should also stay up with popular culture and maintain that customer-focused culture in all aspects of the business. According to Shaw (2005), employees need to collaborate, engage and celebrate customers creating toys at Build-A-Bear Workshop. This is because the experiences are about creativity and self-expression, and they can be achieved if these moments are made special and supported. From the article, it is okay to act like a kind because it appeals to people of all ages.

It is the perceptions Maxine Clark had on Build-A-Bear customers that influenced her approach in developing a Build-A-Bear business model. Her first thought was that kids knew how to enjoy themselves. It is this thought that she knew any business that focused on children related stuff somehow guaranteed success. That is why she is very vibrant and firm in creating the product line even with so much criticism on her career path. Her focus remains so much inclined on the interests of the kids that even when critics questioned her ideas and told her that they wouldn’t work, she saw a gap where children’s interests needed to be attended to. Maxine Clark believes the business operations to be extremely personalized. She gives examples to support the notion that the Workshop sells an emotional experience. She explains how children brought at the workshop make their individual bears representing, for example, their dead grandparents or pets and gives them a ‘heart’ to bring it to life and whisper to them or record their voices to the bears. She, therefore, relates the success of the company to these imaginations and experiences. The organization is developed to fully focus on the needs of the customer. She believes that the company doesn’t sell products but smiles. To do that, Clark and her team work hard to ensure they develop a trusted and reliable relationship with customers. According to her, it is very important to keep up with popular culture for the business to remain relevant. She ensures that her employees maintain a customer focused culture for a successful business model.

I would enjoy working at A-Build-A-Bear Workshop. Working with kids is interesting and makes your career fun and enjoyable. Being an employee there would give me opportunities to share both good and bad moments of children, put myself in their world which is part of exploring real life events. The place seems to be such fun that working there does not feel work at all and therefore the best job for making a living. The job is all about new experiences and becoming a party leader who is responsible for well-being and enjoyment of children. Apart from having fun, being an employer would give me the opportunity to learn about ways of bettering myself and representing situations. The fact that you can make a child’s day by just putting a smile on his or her face is so motivating and satisfactory. Creating an enduring trust and emotional attachment with the customers give one the ability to make best friends in every party leader case you represent. This makes Build-A-Bear model operations particularly interesting as it is masterly designed to capture value through both experience and simultaneous satisfaction of customers and employees demands (Lee, 2008). The workshop consists of good hearted and positive associates and customers, which is a health environment spending most of your time there. The satisfaction, fulfillment and positive learning that comes with these daily experiences gives energy and rekindles happiness in someone’s life, and that is the type of life I would enjoy. It would be an awesome experience working as Build-A-Bear employee, and I would be fully rewarded by putting my heart into it.
















Lee, Y. J. (2008). Build-A-Bear Workshop: Its Aesthetic and Ideology. Art Education,

           61(6), 20-24.


            Journal of the International Academy for Case Studies, 9(5), 25.

Shaw, C. (2005). Case study: Build-A-Bear Workshop. In Revolutionize Your

          Customer Experience (pp. 198-208). Palgrave Macmillan UK.


Sharing is: CARING

Are you looking for homework writing help? Click on Order Now button below to Submit your assignment details.

Homework Writing Help
We Can Help you with this Assignment right now!
Sample Case Study Paper on Understanding the People Who Work at and Patronize Build-A-Bear Workshop

Are you looking for homework writing help on(Sample Case Study Paper on Understanding the People Who Work at and Patronize Build-A-Bear Workshop)?Well, you can either use the sample paper provided to write your paper or you could contact us today for an original paper. If you are looking for an assignment to submit, then click on ORDER NOW button or contact us today. Our Professional Writers will be glad to write your paper from scratch.


We ensure that assignment instructions are followed, the paper is written from scratch. If you are not satisfied by our service, you can either request for refund or unlimited revisions for your order at absolutely no extra pay. Once the writer has completed your paper, the editors check your paper for any grammar/formatting/plagiarism mistakes, then the final paper is sent to your email.

Writing Features

Sample Case Study Paper on Understanding the People Who Work at and Patronize Build-A-Bear Workshop

Privacy| Confidentiality

Sample Case Study Paper on Understanding the People Who Work at and Patronize Build-A-Bear Workshop

We do not share your personal information with any company or person. We have also ensured that the ordering process is secure; you can check the security feature in the browser. For confidentiality purposes, all papers are sent to your personal email. If you have any questions, contact us any time via email, live chat or our phone number.

Our Clients Testimonials

  • I appreciate help on the assignment. It was hard for me but am good to go now

    Impact of pollution on Environment
  • Am happy now having completed the very difficult assignment

    Creative Message Strategies
  • Your writer did a fine job on the revisions. The paper is now ok

    Ethics: Theory and Practice
  • The paper was so involving but am happy it is done. Will reach you with more assignments

    Title: Privatization in or of America
  • I expected perfection in terms of grammar and I am happy. Lecturer is always on our head but was pleased with my paper. Once again, thanks a lot

    Title: Bundaberg Inquiry
  • The paper looks perfect now, thank to the writer

    Health Care Systems
  • You helped me complete several other tasks as you handled paper. wonna thank you

    Critique Paper on Political Change

Related Articles

Sample Case Study Paper on Understanding the People Who Work at and Patronize Build-A-Bear Workshop

Analyze the Nursing Roles in providing Comprehensive care in a Variety of Community Health Settings

Community Settings This week’s graded topics relate to the following Course Outcomes (COs). CO3: Plan prevention and population-focused interventions for vulnerable populations using professional clinical judgment and evidence-based practice. (POs...
Read More

Case Study Assignment on Ethical Issues in Asia-Pacific business

Case study assignment on Ethical Issues in Asia-Pacific business For this assignment, students will write a case study report in 2,000 words based on a case identified with circumstance or...
Read More

Sample Report Paper on The proposed reward system and strategy for the big city university

A good reward system should motivate workers. It should also attract and retain the same workers. On the contrary, a bad reward system does not do either of these things....
Read More

Management of PCOS through Homoeopathy-A case report

Introduction PCOS is the acronym for Polycystic Ovarian Syndrome. It is the most common endocrine disorder of women in their reproductive period manifested by irregular menstrual cycles and polycystic ovaries,...
Read More

Get more from us…

Would you like this sample paper to be sent to your email or would you like to receive weekly articles on how to write your assignments? You can simply send us your request on how to write your paper and we will email you a free guide within 24-36 hours. Kindly subscribe below!

Email Address: