Muslim Women's Institute for Research and Development is a voluntary organization that
provides food for the hungry situated at the High-bridge section of the Bronx in Merriam
Avenue. In the article "A Food Pantry on Borrowed Time" by Katherine Bindley (2008), the
organization faces a stage of crisis when High-bridge Voices, the section owner, tells the
Institute they could no longer use the section.
This document uses McKinsey 7-S Framework Model to focus on the details of the
development crisis that the Institute faces (1970).
Strategy.
The strategic plan for the institute is to voluntary provide food to those with food issues
thereby increasing its reputations and achieving its objectives. While the Institute offers such
services, it has space issues, as it runs on High-bridge Voices’ property. Other issues is that the
institute is not as clean and that it brings rodents. But the institute says they regularly clean the
pantries and also updates their insurance.
Increase in customer demands makes the Institute not serve some clients. And to save the
space, the Institute presents the matter concerning the space to the law and so the matter’s fate
remains uncertain since it is in the lawyers’ hands.
Structure
Nurah Amat’ullah is the executive director and Denise Richards as the assistant director.
Other employees in the Institute are volunteers and take their working procedures from the
directors and mostly do the servicing.
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Moreover, the institute is a centralized organization. Decisions come from the directors
who communicate issues to the employees making communication explicit. The space crisis
comes from the influence of the former director, Bruno Casolari, from his decision that the
Institute be given the working area without charge, and also adds that the insurance certificate of
the Institute is expired. Therefore, the centralized decision-making manner is not followed
accordingly.
Systems
The Institute follows a system to run. For example, the volunteers from the Institute usually
have a set of keys to the loading dock, which leads to the pantry inside the High-bridge section.
Also, the executive director updates the insurance of the Institute and keeps the records for
financial reference for the institution.
People depending on the Institute's services, like Kenya Bradly, get up as early as possible,
but still the Institute provides services at a specified time since that is a rule that the Institute runs
with.
However, High-bridge Voices, orders the Institute to close and that is what leads to the space
crisis, despite the Institutes services.
Shared Values
The Institute has core values such as consistency, compassion, concern for others and
also courtesy. The values is a result of corporation of the employees even though the Institute is a
nonprofit-based operating with tiny budget. Nevertheless, since the Institute does not own its
space for its services, it faces the space and services crises.
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The issues on space makes it hard for the Institute to run, and that is why Ms. Richards
says that finding a new space would take time, but she hopes that the program by the Institute
will continue.
Style
The leadership style of the institute is complicated. The decisions and ways of Sir Bruno,
may be the cause for the space disaster, since it is at the verge of the closure of the institute that
he says the Institute was not legal making the leadership style ineffective, although the
employees plays their part very well and also their order is clear in arrangement.
Staff:
Members of the Institute has work accordingly. The volunteers, take part in serving the
clients while the directors do the paperwork of the organization. Even though, all happens, the
organization needs to gain more of the food as some clients are go back hungry due to food crisis
at some instance.
Skills
The institute serves many people with up to 3,000 people a month. The only problem this
institute faces concerning their skills, is turning away other customers. Due to the falling
economy, the Institute's volunteers turn some people away as the people depending on this
organization are many.
All in all, the volunteers work well in their services since they are still in their ability to
work. The directors always monitors and asses the work of the employees for better services.
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In conclusion, the Institute is an essential organization for what it offers. Consequently,
the lawyers' decision should consider the conditions the Institute attains to the needy.
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References.
McKinsey (1970). Making Every Part of Your Organization Work in Harmony: McKinsey 7-S
Framework. https://www.mindtools.com/pages/article/newSTR_91.htm
Bindley, K. (2008, November 16). “A Food