A case study helps students learn by painting for them to a picture of a real-world business situation where they can act as decision-makers and problem-solvers. The study offers facts about a particular organization. Instead of merely summarizing the case, the study should identify the significant problems and issues, outline and assess the alternative courses of action and make appropriate conclusions.
A case study helps students learn by painting for them to a picture of a real-world business situation where they can act as decision-makers and problem-solvers. The study offers facts about a particular organization. Instead of merely summarizing the case, the study should identify the significant problems and issues, outline and assess the alternative courses of action and make appropriate conclusions. We advise you to break it down into the following steps:
To become more familiar with the information a case contains, read it several times. Focus on the information in the accompanying figures, tables, or exhibits. Many case scenarios, in real life, present a great deal of detailed information. You can make reasonable assumptions if the key facts and figures are not available.
Using the facts given by a case, identify the primary issue or issues affecting the organization you’re studying. Most cases usually present many issues or problems. Point out the most important ones and separate them from the trivial ones. You should also explain the reasons behind the occurrence and the origin of the problem.
Figure out whether the managers exerted appropriate leadership over the organization to determine if a problem comes from management factors. Examine any issues arising from the organization’s IT infrastructure to determine if a problem stems from technology factors. You also need to decide which of these factors or combinations help identify why the problem occurred.
List the relevant courses of action the organization may take to meet the challenge it faces or solve its problem. When handling information system-related problems, you should figure out if these alternatives need a modified or new information system. You also need to determine whether the company needs new technologies, management behavior, organizational structures or business processes. Look at the changes to organizational operations and management policy that each alternative would require.
Note that there’s always a difference between what an organization can do and what that organization should do. Some solutions may be operationally difficult to implement or too expensive. Try to avoid solutions that take much of the company’s resources. You should also identify the restrictions affecting the available solutions.
Use the facts and issues you identified earlier to evaluate your courses of action. Consider identifying their costs and benefits as well as their likely outcomes. List the dangers and the rewards related to each one of them.
State a suitable course of action supported with detailed explanations on why you chose it. You should also explain why other alternatives didn’t make the cut. Your final recommendation needs to flow logically from the entire case study. You should also make your recommendations feasible from a technical, financial and operational standpoint.
Clearly specify the assumptions you used in shaping your conclusion. Such an approach makes your recommended course of action useful. Note that each option may likely have rewards and risks.
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