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UNIT 1: FUNDAMENTAL INTERPERSONAL SKILLS

BUISNESS SOFT SKILLS CRASH COURSE” HANDOUT

YOUTUBE: CRASH COURSE BUSINESS “SOFT SKILLS” PLAYLIST

UNIT 1: FUNDAMENTAL INTERPERSONAL SKILLS

Video 1: Trust in Business

Give an example of each: _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

  • DEFINE “dispositional trust” and how it relates to “risk aversion”:

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Video 2: Influence

(2.1) The term “Influence” can also be called by many different names. List the THREE mentioned in the video:
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(2.2) This video states that psychologists have determined THREE ways to make yourself more likeable. What are they, and give an example of each:
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(2.3) Not everything that is deemed “professional” is fair. Give examples of appearance/outside effects that we cannot control:
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Video 3: Professional Writing

(3.1) DEFINE “logos”, “ethos”, and “pathos” as stated in the video.

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(3.2) What are the FIVE ways to limit your word count while writing?

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Video 4: Speaking with Confidence

(4.1) This video uses the acronym “S.U.C.C.E.S.” when learning to speak with confidence. What does this stand for?

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UNIT 2: FINDING A JOB AND NEGOTIATING

Video 1: How to make a resume stand out

  • What should a “resume” communicate to potential employers?

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  • What is a “cover letter” and what does it show your potential employer?

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  • Who should your “references” be?

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Video 2: The Interview

(2.1) What is the “interview” process your chance to do according to the video?

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(2.2) When questions about your weaknesses are brought up, this video suggests using the “S.T.A.R” format to answer. What does this stand for?

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(2.3) FILL IN THE BLANK. As stated in the video, “when asking the Interviewer questions, it is best to avoid asking ____________________ questions.”

Video 3: Negotiating

(3.1) FILL IN THE BLANK. As stated in the video, “by failing to prepare, you’re preparing to _____________. “

(3.2) What is the first step in preparing for “negotiation”?
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(3.3) Why is it easier to understand someone else’s “emotional intelligence” when you can see them face-to-face?

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Video 4: Becoming a better Negotiator

(4.1) FILL IN THE BLANKS. As stated in the video, “Negotiations are all about resolving ________________ through ______________.”

(4.2) Why should you avoid using “hardball tactics” while negotiating?
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UNIT 3: WORKING EFFECTIVELY ALONE AND WITH A TEAM

Video 1: SMART Goals

  • What does the acronym “S.M.A.R.T.” stand for?
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  • FILL IN THE BLANK. As stated in the video, “Balancing ambitious and realistic goals can be tough, so be _______________ with yourself”

Video 2: Time Management

(2.1) Why should you avoid “multitasking”?

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(2.2) FILL IN THE BLANK.  Always remember to “prioritize your tasks” and then ___________ things that are not your speciality.

 

(2.3) What are the benefits of having and using a “calendar”?
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Video 3: Making Tough Decisions

(3.1) DEFINE “opportunity cost” according to this video.  ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

(3.2) FILL IN THE BLANKS. As stated in the video, “You need to take different perspectives into account to avoid ______________ ____________.”

Video 4: Avoid Teamwork Disasters

(4.1) Large teams and even like-minded people can run into “groupthink”. Define “groupthink” and how you can avoid it.

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Video 5: Handling Conflict

(5.1) What are the FIVE general strategies to approaching “conflict”?
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(5.2) What are the THREE things we should be aware of when giving “negative feedback”?

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UNIT 4: CAREER ADVANCEMENT AND PERSONAL WELL-BEING

Video 1: Finding your Leadership Style

  • DEFINE what it means to be a “leader” according to this video

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  • What are the different types of “leadership styles” discussed in this video?

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Video 2: Creating a Fair Workplace

 

(2.1) What are the THREE types of “fairness”? DEFINE them.

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Video 3: Forms of Power

 

(3.1) DEFINE “power” according to this video. Give examples of it in our everyday lives.

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(3.2) Why should you use “ultimatums” as a last resort ONLY?

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Video 4: Avoiding Burnout

 

(4.1) DEFINE “burnout” according to this video and how it can make you feel.

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(4.2) FILL IN THE BLANKS. As stated in the video “don’t let your work be your _______ __________ ________.

(4.3) After watching this video, what are some strategies YOU can use to deal with “burnout”?

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J **YOU HAVE REACHED 

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