Service Quality Gap Models

Assignment Fall 2018 – Service Quality

Service Quality Gap Models.

The Gap Model of service quality identifies the five gaps that can cause service problems and influence customer evaluations of service quality.

  • Investigate the use of gap model of service quality in various industries.
  • Discuss different types of service gap models available. (Comparative analysis between different types of gap models – at least two)
  • Demonstrate your understanding of the use of gap models in varies industries (Hotel, Medical, Banking, Restaurant etc) by using practical examples of how the (5 gaps) impacts the quality of services and customer perception, and customer satisfaction

Please note that it’s not enough to just say what others think about the gap models, you need to show your own thinking by expressing your own opinions. You need to express your opinions using your own words and show reasoning and critical thinking.

Its not about what everyone else thinks about these models and their use. Its about what you think yourself supported by real life examples.

You should be able to achieve the assignment objectives within 10 pages.

Assignment Fall 2018 – Service Quality

Service Quality Gap Models.

The Gap Model of service quality identifies the five gaps that can cause service problems and influence customer evaluations of service quality.

  • Investigate the use of gap model of service quality in various industries.
  • Discuss different types of service gap models available. (Comparative analysis between different types of gap models – at least two)
  • Demonstrate your understanding of the use of gap models in varies industries (Hotel, Medical, Banking, Restaurant etc) by using practical examples of how the (5 gaps) impacts the quality of services and customer perception and customer satisfaction

Please note that it’s not enough to just say what others think about the gap models, you need to show your own thinking by expressing your own opinions. You need to express your opinions using your own words and show reasoning and critical thinking.

Its not about what everyone else thinks about these models and their use. Its about what you think yourself supported by real life examples.

You should be able to achieve the assignment objectives within 10 pages.