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Management Essay on Managerial Challenges in Involving Volunteers

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Management Essay on Managerial Challenges in Involving Volunteers

Read the two articles from the Washington Post and revisit your notes on coproduction: (Attached in the “Additional materials section)

Answer all four questions below.

A. Describe the tensions identified in the handouts

B. What are some of the potential reasons for the tension between paid and volunteer firefighters? (Think for example of the functionalist and/or neo-Weberian perspectives)

C. Compare the case with the example of volunteering in public libraries described in Nesbit et al. 2016 and the case of volunteering in nursing homes described in Thomsen and Jensen 2019. How do these cases differ? Why does there seem to be strong tension in only some of these cases?

D. In your view, what are the key opportunities and challenges for public managers in managing professionals? You are encouraged to use the materials to illustrate opportunities and/or challenges. Consider how this case and your reflections apply to the organization you’ve chosen for your management analysis.

Additional references to answer the following questions:

Andersen, L., & Jakobsen, M. (2011). DOES OWNERSHIP MATTER FOR THE PROVISION OF PROFESSIONALIZED SERVICES? HIP OPERATIONS AT PUBLICLY AND PRIVATELY OWNED CLINICS IN DENMARK. Public Administration, 89(3), 956–974. https://doi.org/10.1111/j.1467-9299.2010.01881.x

Thomsen, Mette K. and Ulrich T. Jensen. (2019). Service Professionals’ Response to Volunteer Involvement in Service Production. Online first at Journal of Public Administration Research and Theory. link:https://academic.oup.com/jpart/article-abstract/30/2/220/5587427

Roberts, Jennifer and Michael Dietrich. (1999).Roberts, J., & Dietrich, M. (1999). Conceptualizing Professionalism. American Journal of Economics and Sociology, 58(4), 977–998. https://doi.org/10.1111/j.1536-7150.1999.tb03404.x

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