Keeping the Organization on Track toward its Goals

(Read the text then answer the following questions)
Management involves far more than just telling others what to do. Let’s take a look at what a manager really does. The major functions that a manager performs can be classified into five categories known as planning, organizing, staffing, directing, and controlling. Think of the five functions as a process where each step builds on the other. Managers must first plan, then organize according to that plan, ensure that properly trained staff is in place, direct others to work towards the plan, and finally, evaluate the effectiveness of the plan. Managers spend a great deal of their time planning and organizing, so that they can effectively carry out the other functions. Management functions are standard across industries ranging from a manufacturing plant, to a home office, to a retail store, to a restaurant, to even an amusement park. When performed effectively, these five functions become the reason for organizational success. Let’s look at each function in detail. The first management function is planning. Planning involves creating a detailed action plan aimed at some organizational goal. For example, is the goal to increase sales or decrease production costs. Planning also involves determining the necessary steps to achieve the goal. Once a strategic plan has been developed, it’s time to perform the organizing function. Effective organizing involves making sure that everything is in place to achieve the goal, allocating resources including people, equipment, and money to carry out the plan. The organizing function also ensures that all the activities identified in the planning process are assigned to a person, department, or team and make sure that everyone has the resources needed to perform the assigned activities. Staffing is a significant managerial function. Effective staffing mean selecting personnel who fit well within the organizational structure and who are confident in their assigned roles. As well as continuously evaluating and developing staff and a in a positive work environment. A manager’s role in staffing involves recruiting, hiring, training, and compensating personnel. The fourth management function is directing. Managers use directing to provide focus and direction to others and to motivate them to achieve organizational goals. Directing is also a process in which managers instruct, guide, and oversee the performance of workers. Directing is said to be "the heart of the management process" because planning, organizing, and staffing have no importance if directing function does not take place. The final function is controlling. When managers perform the controlling function, they take steps to ensure that all plans are carried out, or if conditions warrant, that the plans are modified. The control function involves making sure that other people do what needs to be done in order to meet goals. If not, the manager needs to take corrective action to reach those goals.
Sort the following items into the appropriate column.


Assignment of tasks

Defining goals

Determining appropriate tasks and resources

Making corrections

Using Influence

Monitoring employees’ activities

Motivating employees

Grouping tasks into departments

Rewarding good work

Keeping the organization on track toward its goals

Hiring the right people on the job

2. Many organizations use the SWOT analysis (Strengths Weaknesses, Opportunities, and Threats). When determining what their good at, businesses often consider their core competencies. Select the SWOT Analysis: How to Perform One for Your Organization link to view this video. Given the information on the SWOT below, conduct your OWN SWOT analysis on YOURSELF in terms of your prospects for a better job or promotion.


What do we do well?
How are we better than our competitors?

What are the opportunities that can be exploited?
What are the interesting trends?


What could be done better?
What is being done badly?

What obstacles are being faced?
What is the competition doing?
Are the specifications for the products or services changing?
Is changing technology threatening our business?
3. Select the What’s Your Leadership Style? link to determine your leadership style. What is your leadership style and what does this mean? What leadership style is considered best and why?

4. What is operations management? Explain whether or not operations management is relevant to service organizations such schools and hospitals