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Discussion Week #6 Responses; Increasing Business Profitability Through process improvement

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Discussion Week #6 Responses; Increasing Business Profitability Through process improvement

MGMT 4340-10B3 QUALITY & PRODUCTIVITY MANAGEMENT

 

DISCUSSION WEEK #6 RESPONSES

 

Beverly Hasty (150 words)

5

A process improvement project that I have been involved in was in the area of productivity and performance. One of the tasks that our office is responsible for is the issuing of tardy cards to students who arrive to school after the initial tardy bell at 8:20 AM. Students are not admitted into class without a pass from our office.

This process was very time consuming, as we could have anywhere from five to thirty-five students who were late to school on a daily basis. And once the students were issued their admit card for class, our office would then have to manually update each student’s attendance record reflecting the tardy rather than an absence—in the event the teacher had already marked them as such, and we would then create and/or file the documentation for auditing purposes.

The new process was implemented to eliminate the need for the student to have the tardy card to enter class as long as the student arrived to class BEFORE 8:45 AM. If a student arrived between 8:20 AM and 8:45 AM, the teacher of record would simply mark the student tardy in our attendance portal. Our office now only issue admit cards for students beginning at 8:45 AM, at which time that student is considered absent for that class period. Our district has a 50% rule in place for attendance (if a student misses 50% of the class period, that student is absent for that period).

This new process has helped in that we may now see no more than five or so students versus the thirty plus that we saw before-hand. Having this new process in place not only relieves our office from having to spend so much time trying to get students to class but it frees up time to focus and be productive in other areas. It also increases the student’s chance for greater performance in the classroom, since they can now get there a lot sooner rather than waiting in a long line for a tardy pass to class, which could sometimes take 15 to 20 minutes. This new process ensures that our students are no longer missing out on instruction and that our office now has fewer attendance records to update.

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Amy Benoit (150 words)

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  • 5We implemented production posting by shift
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We implemented production posting by shift operators at night and on weekends.  The purpose of the project was to create real time production posting in SAP so that the plant as well as the corporate level production planning employees would be able to look in SAP and obtain the correct data every day.  In the past we only posted during the weekdays and it was done by the Production Accounting Coordinator.  This meant that on Monday the data was 3 days behind which caused all types of issues.  This was not very practical since they production planning department had to use this data to make decisions on order raw materials and planning the schedule for the plant.  The was a huge improvement to the production posting at the plant as well as in planning and scheduling.  The project took about two months once it was implemented.

The shift operators very provided step-by-step training materials which described and pictured the process.  Then each shift supervisor (4 shift supervisors including step-ups) came and sat with the Production Accounting Coordinator and received hands on training.  This took a little time since they work shift work.  Each shift only workdays 4 days out of the month.  It is essential to keep improving processes to make the data accurate.  When trying to make these types of decisions with incorrect data it is impossible.  Now the plant as well as the corporate supply chain can make better decisions with the real time data.  The customers will receive their material on time and the plant is able to provide customer service with the knowledge needed to create orders for the chemicals to be sent to the them.

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