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Write a report (business case) about an organizational problem that requires Implementing the ISO 20000 -2018 standards in an organization to solve a problem.
Write about the purpose of the report and the targeted audience. Write about how the report will be organized.
This report aims at presenting a problem that requires information systems as a solution. This is the business case. It should inform the problem and solution clearly and concisely. The report should specify the targeted business goal(s) to be achieved with the solution. Refer to Chapter 1 in the text book for suggestions on common business goals.
Use 1.5 line spacing throughout this report. Keep the report margin, font and font size as per the ones in this template.
– Business profile
(The organization is a government public health sector that provides non-paid services to the public (planning on providing paid services in the future)
Vision and Mission
Vision To achieve a healthier life for all and become an international leader in public health
Mission To ensure a state of well-being and reduce the burden of disease through regulations, data-driven interventions, and collaboration with stakeholders
Business Strategy and Strategic Goals
Healthier life for all
Reduced burden of disease
The organization as a recognized authority in public health
– Business problem
– Expected impact
Discuss expected benefits financial, quantifiable benefits, measurable benefits, and observable benefits
How will the firm know it has achieved the benefits?
Business impacts including nonfinancial outcomes (new business, transformation, innovation, competitive response, organizational, supply chain, and human resource impacts)
5 references from journals (2016 and above)
5 references could be from (websites, white papers, books, and technical reports)
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