Healthcare Course Work Assignment on Manager experience

Think about a time when you as a customer were pleasantly surprised with your experience? What factors/drivers do you think contributed to this experience? How might you translate that experience to learnings for key leaders in health care?

Please use the following reference
Emanuel, Ezekiel. (2014). Reinventing American Health Care: How the Affordable Care Act Will Improve our Terribly Complex, Blatantly Unjust, Outrageously Expensive, Grossly Inefficient, Error Prone System. (15th ed.). Hachette, B. Lee, F. (2004) If Disney Ran Your Hospital, Second River Healthcare Press, Bozeman, MT

Focus on the first four columns of the rubric attached
Think about a time when you as a customer were pleasantly surprised with your experience? What factors/drivers do you think contributed to this experience? How might you translate that experience to learnings for key leaders in health care?

Please use the following reference
Emanuel, Ezekiel. (2014). Reinventing American Health Care: How the Affordable Care Act Will Improve our Terribly Complex, Blatantly Unjust, Outrageously Expensive, Grossly Inefficient, Error Prone System. (15th ed.). Hachette, B. Lee, F. (2004) If Disney Ran Your Hospital, Second River Healthcare Press, Bozeman, MT

Focus on the first four columns of the rubric attached