Essay Assignment on the roles of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) in business

Discussion questions

  1. Examine the roles of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) in business. Determine how each system can play a critical role in managing value chains.

How does LaRosa’s Pizzeria use this technology in order to improve the supply chain and value chain operations? Determine the ways this technology has helped to deliver quality to the customer. Assess the challenges that LaRosa’s Pizzeria might face when trying to implement these types of technologies

  1. 2. From the case study, determine the challenges faced by the Help Desk at Bank USA and suggest strategies to mitigate them.

Using the data on call volume in the case, select a forecasting model to forecast the short-term demand. Justify why this model was selected over other forecasting models. Support your position.