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Sample Paper on the Overall Experience

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SWOT Analysis

Strengths

 

Ø  Florida Health Association provides electronic health records that allow customers can keep track of their medical records and history.

Ø  FHA has a denial management system that deals effectively with the issue of denial which is affecting many residents in the area.

Ø  FHA has a clinical documentation that allows tracing of prescription dates, appointments, and error checking when using the clinical documentation.

 

Weaknesses

 

Ø  FHA lacks structures to cater for the growing demands of customer service

Ø  FHA also lacks the commitment for the attainment of value and service 

Ø  Lack of capacity to meet the demands of the employees with the institution

 

Opportunities

Ø  FHA has a chance to provide affordable healthcare that is demanded by the growing population in Florida.

Ø  There is also a chance for FHA to provide easily accessible insurance services that will meet the medical costs of the customers.

Ø  FHA has a chance to provide quality Medicare that will be appreciated by the Florida population.

 

Threats

 

Ø  There is an increasing negative perception of local community regarding the quality of service production from hospitals within Florida.

Ø  Lack of consensus between federal and state hospitals within Florida threatens the capacity of FHA to achieve its vision of representing the needs of the hospitals within the region.

Ø  There is also lack of both human and financial capital to achieve the global objectives of gaining worldwide acceptance.

 

 

Organizational Goals/ Action Plan
  • Establish a forum on the website which is dedicated to solving the issues of customers by providing them with instant feedback. Analytically, this will help in achieving the vision of the institution of providing quality affordable Medicare to the local community. It will also enhance the service strategy of providing quality services to the customers.
  • Provide a toll-free calling line through which the clients can get access to emergency services. In this case, this action plan will help FHA to achieve its vision of proving affordable Medicare service to the local community. It will also facilitate the implementation of service strategy that involves provision of quality and affordable services to the local community.
  • Create a forum where employees can voice their concerns and table their grievances without fear of job loss. Notably, this action plan will help FHA to achieve its vision of building consensus with the employees. It will also help in implementing the service strategy of achieving efficient workforce.
  • Allow employees to participate in decision-making to make them feel as part of the organization. The action plan will also assist FHA to achieve its vision of building consensus with the employees. It will also help in implementing the service strategy of achieving efficient workforce.
  • Consult with motivational speakers who will be providing forums to employees to give them a focus in their careers. In this case, the action plan with help FHA to achieve the vision goals by fostering a healthy relationship with the employees. It will also facilitate service strategy implementation by providing materials that will educate employees to improve their service provision.
  • Come up with team building activities that will enhance cohesion between employees while at the same time motivating them. The action plan will help FHA to achieve its vision of creating consensus among the employees. It will also help in the implementation of the service strategy of improving the morale of the workforce to improve service provision.
  • Strengthen the educational platforms and make it accessible to every employee whereby employees can access extra levels of education while only paying partially or the payments being deducted from their salaries. The platforms will also offer extra training opportunities. In this case, the action plan will help FHA to achieve its mission of providing community service to the locals. It will also help the institution to achieve its vision of creating a healthy workforce.
Summary

The action plans listed above will help FHA to achieve its vision and mission objectives by rectifying the problems experienced in customer service, delivery of services by the workforce, and meeting the expectations of the local community. The implication of these action plans to the healthcare industry is that the implementation will create healthcare systems that not only focus on providing services to patients but also building and facilitating development efforts in the local communities.

 

 

 

 

 

 

 

 

 

 

 

References

Association, F. H. (2015). Community 2015 Report. Florida.

Florida, J. S. (2016, Feb 2). Certificate of need change moves on, with a twist. Retrieved from Health News Florida: 

Hikmet, N. A. (2008). The role of organizational factors in the adoption of healthcare information technology in Florida hospitals. Health Care Management Science, 1-9.

Mack, S. (2015, Dec 22). FHA: harm reduced in Florida hospitals. Retrieved from 

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