When describing aspects of quality assessment in a health care system the focus is relied on improving the service delivery and adopting the most appropriate interventions and technological innovations to enhance best practices in the field. In a business set-up for instance in Wal-Mart, quality assessment is done to ensure that an organization realizes maximum profits as well as increases its customer base. This quality assessment analysis compares how Wal-Mart as a leading business chain in the world and CVS as the best health care service provider in the United States.
Health care systems such as the CVS assess quality depending on the reception of health care practitioners, the patients as well as the community within which these healthcare systems operate. For Wal-mart, on the other hand assesses its quality through its customers, competitors as well as employees. For CVS, carrying out a quality assessment exercise leads to the understanding of the measurable outcomes in health service provision, this knowledge is also important as we compare the various changes in treatment through the empirical outcomes and be able to provide optimal care to patients while maximizing the use of the scarce resources available.
Unlike in the case of business assessment, the health quality assessment model has four levels; such as case is visible for CVBS where it assesses the macro-level which is responsible for government activities at the national level ensuring the qualities of formulating supportive policies are implemented, regional entities that include state governments that monitor performance and carry out implementation of national policies, health care organizations and their corresponding associations that are formed at the hospital carry out quality assessment at the organizational level and the last of the four quality assessment levels is the “micro-system” level where services to patient are provided to specific patients.
Consumers act as filters on how every organization is handling its activities when providing services and goods. They are important in providing feedback as they help organizations to make the necessary changes. In business related organizations such as Wal-Mart, consumers may call, write to express dissatisfaction and in other instances asked to fill questionnaires or participate in surveys during a specified period. In health care systems, feedback is done during assessments and opinion boxes that are available for any individual who may want to do it in secrecy.
A unilateral method of getting feedback for health system is recommended to enhance service delivery and ensure goodwill on the side of the consumers and the medical professionals. A transparent system that monitors the incentives of the health care system in terms of quality, pricing, health care outcomes as a well as making the information readily available for the customers makes it easy to receive feedback as there is informed and easy decision making terms for the health care systems.
It is important that each organization undertake quality assessment seriously. By doing so, an organization is able to realize the weak points and maximize of the strengths. There is no organization that performs an assessment so as to collapse or rather decrease performance therefore the general gain an organization receives by doing a quality assessment is to increase productivity and service delivery. For CVS an assessment helps in improving patient care as well as realizing areas that pose a danger in managing common diseases.
For Wal-Mart, quality assessment enables improvement and expansion of the customer base. It also enables the company to improve on service delivery as employees’ terms of service are also put into consideration. Organizations that undertake quality assessments tend to perform well as compared to their counterparts that do not.