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Sample Essay on Option A: Communication Skills for Health Care Managers

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Sample Essay on Option A: Communication Skills for Health Care Managers

Healthcare organizations’ managers have to posses certain skills to enable them communicate effectively with both the health professionals and non-professionals. This is because the healthcare sector is highly integrated with other sectors or institutions in the society. For example, when managing a case, a healthcare manager has to consult both within and outside the health care organization. The manager has to consult with the finance personnel, the organization’s administrators, and even the various providers, such as physicians, social workers, dietitians, and even nurses, to acquire relevant information regarding any potential problems. Firstly, considering budgeting is crucial in the running of any organization, the healthcare manager should have good understanding of financial terms, and budget writing and presentations skills that would encourage adequate funding of the organization (Liebler & McConnell, 2012, p. 502-503). Secondly, the manager should have intercultural communication competencies, where he/she is culturally sensitive when communicating with diverse groups of people within and outside the organization to enhance mutual understanding and respect.

            Communication can have ethical, financial, and legal implications within a health care organization. The ethical implication is that communication can either improve or destroy an organizational culture. Good and effective communication is normally essential in strengthening valued organizational culture through sharing of information and ideas on how to do things the right way. Poor communication can lead to misunderstandings, and can thereby encourage unethical behavior, such as disclosing the patient’s private and confidential information. Proper communication is essential in understanding how financial resources are allocated and utilized in an organization, thereby encouraging transparency and accountability. However, poor communication can result in misappropriation of an organization’s financial resources, which can possibly cripple the organization’s operations. The misunderstanding resulting from poor communication, for instance, uncoordinated communication in handling an emergency situation, thereby resulting in a death that could have possibly been prevented, can make the organization be sued for negligence on their part. Therefore effective communication is important in realizing overall organizational success. The tools managers can use to foster effective communication include holding participative meetings, establish a clear and accepted formal communication framework, and encourage intercultural communication competencies.  

            There exist several key barriers to communication between a manager and his staff, and among them is the ego barrier. It has two dimensions, the first one being when an individual has an inflated view of the importance of his/her profession relative to the importance of the management (Liebler & McConnell, 2012, p. 506-507). The failure to recognize the management occupation as a specialty in its own right is another contributing factor. Furthermore, the credibility of the professional superior is also critical in facilitating communication between a manager and his/her employees. The lack of credibility in the manager can be a major barrier to their communication.   








Liebler, J. G., & McConnell, C. R. (2012). Management principles for health professionals. Sudbury, Mass: Jones & Bartlett Learning.







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