Workers are disgruntled and have lost morale because of fatigue caused by strains from being understaffed despite huge work load. They are also under pressure to deliver high quality service even out on extra hours with less than satisfactory compensation. The personnel feel frustrated with the working conditions. Failure to compensate for overtime implies that it is a matter of time before the organization is sued for violating the rights of employees. These issues translate in degradation of the quality of service thereby implying that the organization is not meeting its objectives and fulfilling its vision. Also, it is becoming less competitive and will eventually lose customers.
Increase the number of staff members to perform the daily duties. In respect, the organization would need to employ 1 assistant store manager, 2 sandwich assemblers, 2 cooks, 2 drive through window and 1 shift supervisor. The two cooks would reduce work load by cooking large amount of food in a short time while the two drive through window would ensure that customers are served quickly without having to wait in queues for long and the others would increase productivity of the time thereby eliminating issues of being overworked.
Improve the working conditions by increasing the amounts paid for personnel per hour and offering gifts weekly for each employee. A wage increment would boost the morale of the people who lagged behind in performance and also prevent future lawsuits against the company for violating workers rights (Hung, 9). In turn, the productivity of the workers could be expected to increase as well as the quality of service delivery since everyone would feel adequately compensated for individual hard work and feel loved and care for as well.
The company can start paying workers for duties discharged overtime and appoint one of the stakeholders to be in charge of workers’ welfare. This individual will listen to grievances and complaints of employees and report to the management from periodically and identify the best performing worker to receive monthly reward. Paying for overtime is a fair deal for these employees and would ignite contentment and happiness among employees (Hung, 13). Since many employees had numerous complaints, it is important to set an open channel for communication with them so that the management is constantly aware of their challenges, opinions and desires as far as service delivery is concerned.
|Alternatives||Criterion A: Employee contentment and satisfactions||Criterion B: Fair Compensation system||Criterion C: Healthy relationship between management and Employees|
|Alternative #1||Pro: Increased level of productivity due adequate staffing and reduced incidences of indiscipline, complaints and fatigue.||Pro: Prevention of future lawsuits as a result of poor working and violating workers rights||Pro: A good support system for employees|
|Con: Some employees may underperform without being noticed by the supervisor||Con: Amount of profits gained by the company would reduce due to increased expenditures on wages and salaries||Con: Complacence with employees that can lead to disrespect and taking advantage of management|
|Alternative #2||Pro: Improved quality of service delivery||Pro: Attract high level of professionalism among employees||Pro: Zero friction or work related lapse from workers|
|Con: Increased workload on employees during overtime||Con: High expectations and demands from management which may not be met||Con: Possible damage on this relationship if the workers demand further increment of their wages in the future|
|Alternative #3||Pro: Employees would feel loved and care for thereby capture the vision and mission of the company.||Pro: Workers would feel motivated to put in extra efforts because the company recognizes their extra work||Pro: Peaceful coexistence which translates into increased focus on work related matters|
|Con: Employees may feel less pressurized thereby relax their efforts||Con: Possible financial losses if returns during overtime are low.||Con: Some workers can take advantage of tranquility in the organization to steal|
The Best Alternative
Increasing the number of staff members as delineated in alternative 1 is the best way to move forwards. The main problem is understaffing and all others issues such as fatigue, long working hours with low pay emanate from it. By increasing the number of personnel, the company can plan on how work flow on daily basis without having to strain on any person. The workers can be instructed to work in shifts hence no need for overtimes. Consequently, the company would not have to incur the cost of paying employees for duties discharged during overtime. This alternative is the most cost effective way of improving the quality of service delivery and stopping overworking of employees.
In conclusion, this article focuses on finding solution for compensation issues in Golf and Burgers business. It comes to light that the main issue stemmed from the fact that employees did not receive adequate compensation of large amount of work they were made to do. The best solution in this case is increasing the number of workers to reduce the work load so that the compensation given can match the amount of work done.
Hung, Woei. “Team-based complex problem solving: a collective cognition perspective.” Educational Technology Research and Development, 2013.
Mullen, Timothy. Trident University Writing Guide, Nov. 2014, https://mytlc.trident.edu/index.php. Accessed on March 21, 2017.