Introduction With the aggressiveness and complication of the extant service sector, there is a mounting concern in the comprehension of the manner in which customers assess the service experience (Calin, 2012). Since every hospitality industry experiences some level of customer dissatisfaction, it is vital to study the factors that influence customer complaint behavior, and how

The Nova Scotia foods include wild and forage foods such as ferns, mushrooms and blueberries. Crunchy oatcakes are commonly taken with tea or coffee across the entire province.   A wide variety of shellfish such as Cape Breton oysters are a source of local foods in Nova Scotia.  The seasonal period of growing crops is short.