The hotel industry is highly likely to be affected by the daily changes that are common in the current world. Analoui (2007, p. 35) explains that the world is currently changing at a high rate and for the employees have to be well equipped with necessary skills to offer quality services and meet the expectations of the customers. Staff development programs should be the priority of every manager in a five-star luxury hotel to help the company catch up with the paces of the changing world. The manager should be in a position to understand the changes in the world of work that are likely to affect the services offered to the customers and the effects they are likely to cause in the profitability levels of the hotel. As a result, it is important for the manager to be aware of the effects of globalization, changes in the applied technology in the hotel industry, diversity at places of work, the changes in required skills and involvement of employees in decision-making processes.
To lead a five-star luxury hotel like the Starbucks, managers should take the whole responsibility of ensuring that the training and staff developments programs are an indispensable part of the human resource management. Proper remuneration contributes towards achieving the set goals of the company, but developing the skills of employees helps them in perfecting on executing the assigned jobs. They, as a result, offer quality services to the customers and help the hotel win a competitive advantage over its competitors. Ensuring that staff development programs are implemented will help the manager when filling the gap between the actual performance of the employees and the ideal requirements of the hotel and hence enabling it to achieve superior organizational effectiveness and success (Analoui 2007).
Diversity within the Organization
The success of a five-star luxury hotel in the current world highly depends on its ability to embrace diversity. Realizing the benefits of diversity in a hotel industry involves the ability of a manager to assess ways a company handles workplace diversity issues. The manager should ensure that the hotel develops and implement diversity plans that will help the hotel to reap multiple benefits of the diverse workforce. Managers should make sure that the human resource department has considered diverse workforce when recruiting and during job evaluation and promotion processes. The diverse workforce will help the company benefit from a wide range of solutions since employees will bring various talents, experiences, and suggestions that will help the hotel address the issues of changing markets and customer demands. The hotel will also be in a position to offer b wide range of products and quality services to customers on a global basis (Price, 2007).
A five-star luxury hotel manager should ensure that there is a continuous assessment of diversity in the place of work. A manager should make the process of determining diversity is observed at workplace an integral part of the management system. The act could be achieved through ensuring there are continuous assessment and evaluation program of observing diversity within the organization. The program will help managers to determine the current challenges and obstacles to diversity at the workplace. Assessing diversity will help manager leading a five-star hotel to come up with new policies to support or eliminate the existing ones that are hindering proper implementation of a diverse workforce. The manager should also ensure that diversity is included in the workplace plan (Price, 2007).
The hotel industry is highly changing and highly competitive. As a result, hotel managers are required to have the ability to manage the staffs and build a successful team that will help win a competitive edge over competitors. The hotel manager should ensure that teamwork is embraced as an integral part of the workforce in the hotel. A hotel manager is required to be in a position of creating favorable conditions that will facilitate creative work. They should also create a conducive environment for productivity that will also allow for the freedom of expression and action. For managers to succeed in effectively leading a five-star hotel, they should familiarize themselves and understand the basics of teamwork. A manager should be aware of the benefits of team building that will help them when improving human relationships in the company. Different studies have supported the benefits of teamwork and hence support the managers to include team building programs as part of the management system (Analoui 2007).
Teamwork in a hotel is necessary and hence the need for a manager to facilitate team building programs and policies. In a hotel, staffs are required to understand their roles and duties, but they are supposed to assist their colleagues for the work to flow as expected. The ability of employees to work as an organized team is only possible when managers lead by example when emphasizing on the need to build a strong working team. The goal of a five-star hotel is to offer the best customer services. Even if hotel employees are assigned different tasks, the manager should ensure that multiple disciplines are applied to facilitate the achievement of a common goal (Price, 2007).
Communication in a five-star luxury hotel among the staff members and the management team is of great importance. It should be a two-way process since people need to be involved and listened to when making daily updates of the company. When leading a team in a five-star luxury hotel, the manager should give a daily briefing and include the current issues in the hotel that are likely to affect the operations and the customer experience. Any change that is likely to happen should be communicated to employees and the effects it has on them. For instance, the manager should brief employees on any work of repair and maintenance, shortages of staffs and products that are not available on that day. The manager should also brief the employees on the performance of the hotel and let them know how positive or negative performance means to them. The manager should as well listen to the feedbacks from the staffs after briefing them concerning their observations and ideas (Analoui 2007).
Effective communication in a hotel can prevent conflicts and mistakes. It can as well improve production rate and boost the morale of employees. To lead in a five-star luxury hotel, the manager should always talk and listen to his or her staffs through inviting feedbacks. A manager should focus on telling people what the hotel is aiming at achieving rather than dictating to them on ways of working. Leading by example is paramount since it ensures that there are no mixed messages. To lead effectively in a five-star luxury hotel, the manager should consult staffs and build work relationships with employees. A manager should also listen to them and act quickly to their grievances and concerns (Price, 2007).
Analoui, F. (2007). Strategic human resource management. London: Thomson.
Price, A. (2007). Human resource management in a business context. London: Thomson Learning.