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Business Communications Test Assignment

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Business Communications Test Assignment

BUSINESS COMMUNICATIONS – TEST ON CHAPTERS 5, 6, 7, and 8

Name one advantage of using e-mail in a business setting.

Answer:

Name one major complaint you have heard about the use of business e-mail.

Answer:

Should managers have the right to monitor the e-mail messages of employees?  In addition to a “yes” or “no response, please give your reasoning.
Answer:

Which of the following statements about social networking in the workplace is most accurate?

  1. Businesses use social networking sites only to connect with customers.
  2. Business professionals should always think twice before posting anything on social networking sites.
  3. ​Social networking presents no risks for businesses.
  4. All answer choices are accurate statements about the use social networking on the job.

 

Please go to Chapter 5, p. 138 and answer #16, 17, 18, and 19 by identifying the best message openers. Your Task: create an appropriate subject line.

#16:                

#17:                       

#18:                      

#19:

Create an example of a situation where you would write a goodwill message. No need to compose the actual message; just give the situation or setting.
Answer:

A business letter is: – choose the correct answer:
a. the best communication channel when sending urgent messages.

  1. an outdated form of communication in the business world.
  2. necessary when the situation is formal and sensitive.
  3. less confidential than other forms of communication.

Discuss the possible complicating results of the following statement:  Once an e-mail/memo or any other document leaves your hands, you have essentially published it.

Answer:

 

The indirect pattern is used most often in persuasive messages (see Chapter 8).  Give one example of a “persuasive” situation (not a bad news situation) where you would use this indirect pattern of composition.

Answer:

 

Does bad news travel faster and farther than good news? Why? What implications would this have for companies responding to unhappy customers?

Answer:

If company policy changes, should you explain those changes to employees and customers at about the same time?  Or should one group before informed before the other group?  Explain your reasoning.
Answer:

You want to invite Mary Ellen Guffey (one of the authors of our textbook) to come to MCC and speak.  Name two persuasive points you would include in your letter in order to persuade her to say “yes.”

Answer:

Give an example of a “buffer” that you might use in a bad news message (see Chapter 7).

Answer:

 

Why are persuasive messages usually longer than direct messages?
Answer:

What do readers look for in the last paragraph of a letter?
Answer:

Why is it important to know your needs and have documentation before you make requests of superiors?

Answer:

Please go to Page 173, “Improving Subject Lines and Opening Sentences,” #16 – 22 and choose one of these to revise so that it is more direct.  You only need to add an appropriate opening sentence (not the subject line).

Answer:

 

Please respond to ONE of the three situations found on Page 209, (#25, #26, or #27) under Implying Bad News.  Choose just one and rewrite/reword it to imply the bad news rather than state the bad news directly. 
Answer:

TRUE OR FALSE:  You will sound professional and courteous if you include a sentence such as Thank you for your cooperation in the closing paragraph of a request message.

Answer:

 

TRUE OR FALSE:  The bad feelings associated with disappointing news can generally be reduced if the receiver knows the reasons for the rejection, feels that the news was revealed sensitively, and believes that the matter was treated seriously and fairly.

Answer:

Please read the first five situations found on pages 239 – 240 (#16 – 20) and respond with either the direct approach or the indirect approach to each one.  
#16:

#17:

#18:

#19:

#20:


Now that you have completed four chapters on writing emails, memos, and letters, please describe your level of confidence when tackling similar situations in the working world.  Have you noticed any difference in your writing ability over the four weeks??

Answer:

 

Read the following situations indicated on those paragraphs (pages indicated) and compose the appropriate response using the appropriate format.


Chapter 8

Activity 8.12 (page 245) Persuasive Organizational Message Flowing Downward:  Avoiding Costly Shipping Charges:  After reading this scenario, compose a memo to all staff members encouraging them to adopt more awareness of shipping charges and avoid favoritism and overuse of FedEx and other shipping services.  This message needs to be very positive and state ways that the staff can avoid severe restrictions that might be needed if charges aren’t cut drastically.  You will need to offer alternatives to accomplish the needed reduction.

Answer:

 

Chapter 6

Activity 6.4 (page 177):  Responding to Online Posts: Follow the directions under “Your Task,” and first decide whether you should respond to each one.  If you need to respond, compose a concise Facebook reply.  See p. 156 and Figure 6.3 for reference.

Answer:

Chapter 7

Activity 7.15 (page 215) – Employee Bad News:  No Social Media at Work:  Compose an e-mail to be signed by your boss, Emma P. Sharpe, Director of Human Resources, to all employees.  See further information under “Your Task.”  Remember the pattern that is illustrated in this chapter:  buffer, reasons, bad news, positive closing.

Answer:

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